Did you catch Laura on BBC One's series of Ambulance? Find out more about her role as a 999 emergency call taker. Part of the Bitesize world of work series.
Laura
I'm Laura, I'm 23, and I'm a 999 call taker for the ambulance service.
From a young age I have always wanted to help people and, you know, be there for somebody when they've got nobody. When I was younger, something happened in my life. Some paramedics came to our house. Growing up without a mum made me more comionate and I decided then that I wanted to start working for the service and see if I liked it.
You never really know until you get in the building what you're going to be faced with. You've just got to take it as it comes and deal with the call as and when you get it.
First thing I do is log on and I put myself on available, which means I'm ready to take the 999 calls.
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