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January 11, 2025

20 minutes

Available for over a year

Listener Seán tells Holly about his experience buying a bed for his son. They already had a mattress so just bought the frame, which had storage accessed by lifting the mattress. When it was delivered they discovered the mattress they had was too light to keep the frame down, but when they ed the shop they didn’t get the response they hoped for. Chief Inspector of Trading Standards in Northern Ireland, Damien Doherty, explains Seán’s consumer rights.

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